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Opening Magic Kingdom

Opening Magic Kingdom

Thursday, August 7, 2014

Meeting Captain Marco on the Disney Fantasy

Captain Marco and the Williams Family Men
Every Disney ship has a crew and the leader of each one of those crews is a Captain.  We were fortunate to meet the Captain of the Disney Fantasy on two different occasions during our sailing. 

The whole family with Captain Marco
Captain Marco, from Italy, greeted guests at the Castaway Club reception, held on the first “at sea” day of our itinerary.  Gold level and Platinum level Castaway Club members receive a special invitation to the reception. 

An official photo with Captain Marco during the Captain's Gala
Also, Formal Night featured a special Captain’s Gala, complete with photo opportunities, live music in the Lobby Atrium, and free drinks.  A Cast Member takes your family name prior to meeting the Captain, and introduces you.  He remembered us from the Castaway Club reception.

A third opportunity to meet the ship’s Captain is also available on the last “at sea” day (or second opportunity depending on your Castaway Club level) and that is the Captain’s signing event—click here to read about a Captain’s signing from a previous cruise.

We were not able to attend the Captain’s signing as the husband and I were having a champagne brunch at Remy.  Disappointed by the overlap of plans and activities, a Cast Member, Denval, sprinkled a bit of Disney magic for us.

Denval was working in the Art Gallery when I went to purchase a piece of art to represent and commemorate our Disney Cruise Line vacation.  I found a great piece and when paying, I explained to Denval that we would not be able to attend the Captain’s signing due to our Remy reservation.  Denval said that was not a problem and HE took our art work and had the Captain sign.  Denval even delivered the art back to our stateroom later that day!

Captain Marco has reason to be proud of his great crew of Cast Members like Denval!  The Disney Fantasy has been voted the cruise ship with the friendliest customer service and I couldn’t agree more. 

Being able to meet and get to know the crew during your cruise brings on an added layer of fun.  Just ask the boy who reconnected with Trent, the assistant cruise director who we met while on the Disney Dream, and who hosted the tree lighting ceremony when the boy was Holiday Prince of the Sea—click here to read more.

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