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Opening Magic Kingdom

Opening Magic Kingdom

Tuesday, June 25, 2013

Personalized Documents From Disney Cruise Line


We have to wait another year for our next Disney Cruise and yet Disney Cruise Line is thinking about us, just like we are thinking about them!

Along with our Walt Disney World documents, a pamphlet of sorts arrived via mail last week.  Inside the folder, was a personalized letter—it had Williams Family on it—with information about our upcoming cruise and how we could get started planning right now using Disney Cruise Line’s website.  Actually, I had already been on DCL’s web-site doing some “unofficial” planning.

Our next Disney Cruise (our 6th) will be on the Disney Fantasy, a new ship to us, for a 7 night Western Caribbean itinerary.  Stops include Grand Cayman, Cozumel, Jamaica, and Castaway Cay.  I have already started to look at Port Adventures in some of the stops.  Oh, tough decisions!

Since it will be our 6th cruise, we will be Gold Level Castaway Club Members and can reserve our Port Adventures 105 days prior to our cruise if paid in full.  Technically, cruise fares are due 75 days prior to any cruise.

As always, I am impressed with the classiness of Disney and Disney Cruise Line.  They didn’t have to send me the lovely, personalized pamphlet—I’m already sold—but they did.  That’s part of what makes Disney, well, Disney.  They do things that go above and beyond when they don’t have to!  It’s that “service” pillar that we have come to know, love, and frankly, expect. 

Just last week, our family bumped into less than stellar customer service at several local establishments one after another.  I got in the car and said to the husband, “Get me to Disney.”  He completely understood and reminded me that we are a few days away.  The boy even got it and tried to comfort me with the promise of a cold Diet Coke and a great movie.  Ah, my fellas!  They take good care of me! 

We are looking forward to be pampered with service in the Disney bubble for our upcoming trip, as well as a year from now when we sail.  In the meantime, Disney mail is welcome!

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