The first text message read “Sunny and 77.” There was another text message later “I’ve got you on speed dial!”, followed by a phone call at 9:07 pm. “Where are our tickets to the parks?” was the question on the other end of the line. Good question from a first time Walt Disney World visitor.
You see, a friend and her family are traveling to Walt Disney World for the very first time. They used a travel agent to book their travel, but needed more detailed information than a travel agent might provide. I was happy to help and offered the Williams Family Blog as a resource along with my cell phone number.
“Your tickets were given to you when you checked in at your resort. They look like a credit card and are the same as your room key.” was my answer on the phone.
A lightbulb sigh followed by an update about their flights, their resort, getting their refillable mugs, and their plans for tomorrow followed.
I just couldn’t leave it at that, so I sent a text message. . . “Be sure to set a wake-up call for the morning. You never know who will call! Push the speaker button on the phone when you answer so everyone in the room can hear.”
A reply text message—“Thank you!” and something about having a call from Mickey waiting for them when they arrived in their room. Only at Disney!
When the call came in, I was already snuggled in bed watching Glee recorded on the DVR. My cell was in the kitchen, charging, and the husband answered and brought me the phone. I pushed “pause” on the remote and took the call. When I got off the phone, I told the husband about it and explained that this is a level of service travel agents don’t, can’t, or won’t offer.
Don’t get me wrong, I love our travel agent and spoke to her earlier in the week and even mentioned that I knew she was helping this family with a trip and that I had offered my cell phone number if they needed anything. I explained that I receive several text messages and phone calls from folks traveling to Disney with either updates or questions and that I am happy to help and I enjoy getting text messages from the most magical place on earth. Sometimes, I am the one sending the messages!
This whole thing got me thinking. . . even the game show “Who wants to be a Millionaire?” had phone a friend as a lifeline. I’m thinking that every Disney traveler needs a phone a friend; someone with Disney knowledge or experience, or someone who can be excited for you as you experience Disney magic. A travel agent’s hours of work limit this type of service making access to an experienced Disney traveler even more important.
Not sure how to find a Disney phone a friend? Just listen to conversations at work, at the gym, even the grocery store. People who love Disney find a way to weave it into almost any conversation and then take the opportunity to introduce yourself. Us Disney fans love talking about Disney and we love hearing your travel plans, too. Not an eavesdropper? Ask around. Ask your friends, neighbors, and co-workers who they might know of that has Disney experience. Your travel agent might be able to recommend someone as well.
Speaking of our travel agent, when I was talking to her on the phone earlier this week, I wondered out loud about teaching a class on how to plan your Disney vacation. Hmmm. . . who knows where that little wish may end up? In the meantime, I will continue to help prospective travelers with the Williams Family Blog and all of my phone a friends traveling to Disney.
Who is your Disney phone a friend?