Disney Phone a Friend--Questions About Staying at the Hyatt Prior to Sailing

Retrieving luggage at baggage claim before checking in at the Hyatt

Saturday afternoon the phone rang.  A familiar voice was on the other end of the line; the husband of a former colleague and Disney fan.  Reason for the call?  Had a few questions about staying at the Hyatt at Orlando International Airport before sailing with Disney in February.  Fire away.

Do we pick up our luggage and take it to the hotel?  Yes.  Since they would be flying in the day prior to sailing, then yes, pick up luggage at baggage claim and take to the Hyatt—which is upstairs (or elevator or escalator if you prefer.)  This also means NOT tagging your luggage with the Disney Cruise Line luggage tags, at least not yet.  I also shared that baggage carts can only go as far as the lobby of the Hyatt and that Bell Services would take the bags from that point.

Where’s the entrance to the Hyatt?  The entrance is located between in the security gates on Level 3, or the main level of the airport.  The check-in desk for the Hyatt is actually one level higher and can be reached by escalator or elevator.  While I didn’t tell him this, as he will find out, the elevator will only access the public levels unless a room key is used upon entering the elevator.  This is a security measure for guests.

The blue tag was our admittance to the bus for port transfers and was stapled to our cruise documents.

So we just go downstairs the next morning and catch the bus?  Basically, yes.  I told him to be sure to tell the folks at the Hyatt upon check-in that they would be sailing with Disney the next day.  They would then be given a piece of paper to record number of pieces of luggage, room number, etc. that is then given to the Cast Members that check guests in for Port Transfers the next morning.  This way, they could tag their luggage with the DCL luggage tags and leave the bags in the room at the Hyatt as they would be retrieved and taken to the port.  (I must admit that this is one of the most convenient services I have found! )   Of course, they would have reserved the port transfers and paid for them along with their cruise reservations.  I have heard of guests showing up at the port transfer desk and paying for the transfers right at that moment or charging them to their ship board account.

Where is the check-in for the Port Transfers?  The check-in is right next to the check-in for Disney’s Magical Express Service, so lower level B side of the airport.

What time?  The first bus usually heads out to the port about 9:30 am.  I said we try to be there before 9:00 to check-in.  I also told him that the boarding group numbers are now assigned at the port.  Since they have sailed with Disney before, there was an understanding of boarding etc.

The call ended with me offering assistance with any other questions between now and their cruise and to have a great cruise.  I was thanked and we hung up; happy that I was able to help.

What was cool was that these folks were there to help us when we planned our first trip to Walt Disney World.  I remember peppering his wife with questions hoping to plan a great vacation for our family.  The boy has been the recipient of tokens and souvenirs from their previous trips, too.  We Disney fans stick together and know who to “go to” with questions.  Help is usually just a phone call away!